Improving Customer Retention
Completed by Ankush Das
March 24, 2026
2 hours (approximately)
Ankush Das's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Customer experience improvement
- Category: Marketing Strategies
- Category: Customer Relationship Building
- Category: User Feedback
- Category: Customer Engagement
- Category: Service Improvement
- Category: Customer Retention
- Category: Customer Relationship Management (CRM) Software
- Category: Loyalty Programs
- Category: Consumer Behaviour
- Category: Brand Loyalty
- Category: Customer Relationship Management
