Marketing analytics: Know your customers
Completed by Sivanesh Kumar
June 1, 2023
20 hours (approximately)
Sivanesh Kumar's account is verified. Coursera certifies their successful completion of Marketing analytics: Know your customers
What you will learn
Analyse the concept of customer value and its importance to an organisation.
Explore the types of customer data that are collected, both by traditional and digital methods.
Examine the tools used and determine what works best to solve which problem.
Use customer data to both understand the current situation and develop and drive strategy.
Skills you will gain
- Category: Customer Engagement
- Category: Customer Data Management
- Category: Marketing Strategies
- Category: Social Media Marketing
- Category: Marketing Analytics
- Category: Predictive Analytics
- Category: Customer experience strategy (CX)
- Category: Consumer Behaviour
- Category: Marketing Effectiveness
- Category: Digital Analysis
- Category: Analytics
- Category: Customer Analysis
