Voice of the Customer (VoC): Enhancing Experiences
Completed by Michael Montgomery
March 1, 2024
3 hours (approximately)
Michael Montgomery's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
- Category: Customer Engagement
- Category: Customer experience improvement
- Category: Service Improvement
- Category: Communication
- Category: Culture Transformation
- Category: Customer Service
- Category: Case Studies
- Category: Continuous Improvement Process
- Category: Surveys
- Category: Customer Analysis
- Category: Customer experience strategy (CX)
- Category: Product Improvement
