Quality Improvement and Management
Completed by Igor Oliveira
May 15, 2025
11 hours (approximately)
Igor Oliveira's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: ISO 9000 Series
- Category: Customer experience strategy (CX)
- Category: Product Improvement
- Category: Continuous Improvement Process
- Category: Quality Assessment
- Category: Service Improvement
- Category: Continuous Quality Improvement (CQI)
- Category: Technical Standard
- Category: Process Improvement
- Category: Quality Management
- Category: Quality Management Systems
- Category: Customer experience improvement
