Voice of the Customer (VoC): Enhancing Experiences
Completed by Miluska Robles Reategui
June 23, 2026
3 hours (approximately)
Miluska Robles Reategui's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
- Category: Case Studies
- Category: Service Improvement
- Category: Continuous Improvement Process
- Category: Communication
- Category: Culture Transformation
- Category: User Feedback
- Category: Surveys
- Category: Customer Engagement
- Category: Customer Insights
- Category: Customer Service
- Category: Customer experience strategy (CX)
- Category: Data Collection
