Voice of the Customer (VoC): Enhancing Experiences
Completed by Matt Greenfield
August 20, 2025
3 hours (approximately)
Matt Greenfield's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
- Category: Continuous Improvement Process
- Category: Customer Analysis
- Category: Case Studies
- Category: Communication
- Category: Culture Transformation
- Category: Customer experience improvement
- Category: Customer Engagement
- Category: Customer Service
- Category: Surveys
- Category: Product Improvement
- Category: User Feedback
- Category: Customer experience strategy (CX)
