Technical Support (IT) Case Studies and Capstone
Completed by Leard Kondi
October 27, 2022
9 hours (approximately)
Leard Kondi's account is verified. Coursera certifies their successful completion of Technical Support (IT) Case Studies and Capstone
What you will learn
Describe processes and information related to IT Fundamentals in the context of providing technical support.
Demonstrate systematic and effective troubleshooting and problem-solving skills.
Use diagnostic tools and tracking systems to solve and log customer issues.
Apply customer service skills and a customer support mindset, including conflict mitigation and de-escalation skills.
Skills you will gain
- Category: Hardware Troubleshooting
- Category: Technical Support
- Category: Network Support
- Category: Cybersecurity
- Category: Technical Support and Services
- Category: Help Desk Support
- Category: Network Troubleshooting
- Category: Computer Hardware
- Category: System Support
- Category: Cloud Services
- Category: Customer Service
- Category: Cyber Attacks
