Improving Customer Retention
Completed by Yahzuri Glinet Romero Carrero
November 29, 2025
2 hours (approximately)
Yahzuri Glinet Romero Carrero's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Customer Service
- Category: Customer experience improvement
- Category: Service Improvement
- Category: Customer Relationship Management
- Category: Customer Advocacy
- Category: Customer Retention
- Category: Marketing Strategies
- Category: Brand Loyalty
- Category: User Feedback
- Category: Consumer Behaviour
- Category: Customer Relationship Management (CRM) Software
- Category: Loyalty Programs
