A Organização Centrada na Jornada do Cliente
Completed by Ana Flávia Coelho Melo Franco
February 24, 2025
27 hours (approximately)
Ana Flávia Coelho Melo Franco's account is verified. Coursera certifies their successful completion of A Organização Centrada na Jornada do Cliente
Skills you will gain
- Category: Performance Measurement
- Category: Customer Success Management
- Category: Solution Delivery
- Category: Journey Mapping
- Category: Experience Design
- Category: Customer Engagement
- Category: Process Design
- Category: Customer experience strategy (CX)
- Category: Customer Analysis
- Category: Key Performance Indicators (KPIs)
- Category: Agile Methodology
- Category: Interpersonal Communications
