Customer Service Fundamentals
Completed by Yu-Chuan Lu (Vincent)
August 30, 2019
14 hours (approximately)
Yu-Chuan Lu (Vincent)'s account is verified. Coursera certifies their successful completion of Customer Service Fundamentals
Skills you will gain
- Category: Process Management
- Category: Personal Attributes
- Category: Customer experience improvement
- Category: Empathy
- Category: Technical Support and Services
- Category: Problem Solving
- Category: Customer Complaint Resolution
- Category: Communication
- Category: Telephone Skills
- Category: Service Level
- Category: Customer Service
- Category: Customer Support
