Introduction to Technical Support
Completed by Marlon Murray
May 31, 2023
12 hours (approximately)
Marlon Murray's account is verified. Coursera certifies their successful completion of Introduction to Technical Support
What you will learn
Define technical support, tech support, IT support, customer support mindset, the various levels of IT support, and the escalation matrix
Discover soft and technical skills required and opportunities available for a career in Technical Support
Explore the features and benefits of ticketing systems
Identify the various methodologies and frameworks popular in technical support
Skills you will gain
- Category: Service Management
- Category: Technical Support and Services
- Category: Customer Service
- Category: Help Desk Support
- Category: Technical Documentation
- Category: Technical Communication
- Category: Issue Tracking
- Category: Remote Access Systems
- Category: End User Training and Support
- Category: Service Level
- Category: IT Service Management
- Category: Technical Support
