Quality Improvement and Management
Completed by Alessia De Martino
June 3, 2025
11 hours (approximately)
Alessia De Martino's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Quality Management
- Category: Statistical Process Controls
- Category: Case Studies
- Category: Quality Management Systems
- Category: Continuous Improvement Process
- Category: Continuous Quality Improvement (CQI)
- Category: ISO 9000 Series
- Category: Product Quality (QA/QC)
- Category: Technical Standard
- Category: Service Improvement
- Category: Customer experience strategy (CX)
- Category: Customer experience improvement
