Improving Customer Retention
Completed by Palesa Ramalapa
January 23, 2025
2 hours (approximately)
Palesa Ramalapa's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Customer Engagement
- Category: Service Improvement
- Category: Customer Service
- Category: Customer Relationship Management
- Category: Customer Relationship Building
- Category: Customer experience improvement
- Category: Customer Relationship Management (CRM) Software
- Category: Loyalty Programs
- Category: Customer Advocacy
- Category: Brand Loyalty
- Category: Customer Retention
- Category: User Feedback
