Quality Improvement and Management
Completed by Rafif Mar'ie Firdaus
February 5, 2025
10 hours (approximately)
Rafif Mar'ie Firdaus's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: User Feedback
- Category: Service Improvement
- Category: Quality Control
- Category: Quality Monitoring
- Category: Quality Assessment
- Category: Quality Improvement
- Category: Quality Management
- Category: Product Improvement
- Category: Technical Standard
- Category: Customer experience improvement
- Category: Customer experience strategy (CX)
- Category: Product Quality (QA/QC)
