Improving Customer Retention
Completed by Avisek Rakshit
May 9, 2026
2 hours (approximately)
Avisek Rakshit 's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Customer Relationship Management (CRM) Software
- Category: Consumer Behaviour
- Category: Customer Service
- Category: Service Improvement
- Category: Customer Relationship Management
- Category: Brand Loyalty
- Category: Customer experience improvement
- Category: Marketing Strategies
- Category: User Feedback
- Category: Customer Advocacy
- Category: Customer Engagement
- Category: Customer Relationship Building
