Improving Customer Retention
Completed by Jasper Benson-Sulzer
August 19, 2025
2 hours (approximately)
Jasper Benson-Sulzer's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Marketing Strategy and Techniques
- Category: Marketing Strategies
- Category: Customer Relationship Management (CRM) Software
- Category: Brand Loyalty
- Category: User Feedback
- Category: Loyalty Programs
- Category: Consumer Behaviour
- Category: Customer Relationship Building
- Category: Customer Relationship Management
- Category: Customer Service
- Category: Customer experience improvement
- Category: Customer Retention
