Improving Customer Retention
Completed by Sevinj Mammadova
October 2, 2025
2 hours (approximately)
Sevinj Mammadova's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Service Improvement
- Category: Customer Retention
- Category: Customer Engagement
- Category: Customer Service
- Category: Customer Advocacy
- Category: Customer experience improvement
- Category: Customer Relationship Management
- Category: Marketing Strategies
- Category: Customer Analysis
- Category: Brand Loyalty
- Category: User Feedback
- Category: Customer Relationship Building
