Technical Support (IT) Case Studies and Capstone
Completed by Pierre Papaconstantinou
July 3, 2024
9 hours (approximately)
Pierre Papaconstantinou's account is verified. Coursera certifies their successful completion of Technical Support (IT) Case Studies and Capstone
What you will learn
Describe processes and information related to IT Fundamentals in the context of providing technical support.
Demonstrate systematic and effective troubleshooting and problem-solving skills.
Use diagnostic tools and tracking systems to solve and log customer issues.
Apply customer service skills and a customer support mindset, including conflict mitigation and de-escalation skills.
Skills you will gain
- Category: Hardware Troubleshooting
- Category: System Support
- Category: Identity and Access Management
- Category: Cyber Attacks
- Category: Cloud Computing
- Category: Cloud Management
- Category: Cybersecurity
- Category: Network Troubleshooting
- Category: End User Training and Support
- Category: Customer Service
- Category: Computer Security Awareness Training
- Category: Technical Support
