Introduction to Customer Service
Completed by Benediktus Diptyarsa Janardana
May 22, 2025
18 hours (approximately)
Benediktus Diptyarsa Janardana's account is verified. Coursera certifies their successful completion of Introduction to Customer Service
Skills you will gain
- Category: Problem Solving
- Category: Customer Support
- Category: Active Listening
- Category: Positivity
- Category: Customer Complaint Resolution
- Category: Conflict Management
- Category: Root Cause Analysis
- Category: Retail Sales
- Category: Greeting Customers
- Category: De-escalation Techniques
- Category: Non-Verbal Communication
- Category: Ability To Meet Deadlines

