Voice of the Customer (VoC): Enhancing Experiences
Completed by Danielle Drozda
September 20, 2024
3 hours (approximately)
Danielle Drozda's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
- Category: Culture Transformation
- Category: Customer experience strategy (CX)
- Category: Data Collection
- Category: Product Improvement
- Category: Continuous Improvement Process
- Category: Customer Insights
- Category: Customer Service
- Category: User Feedback
- Category: Surveys
- Category: Communication
- Category: Customer Analysis
- Category: Customer Engagement
