Improving Customer Retention
Completed by Kelly P Campbell
June 12, 2025
2 hours (approximately)
Kelly P Campbell's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Marketing Strategy and Techniques
- Category: Marketing Strategies
- Category: Consumer Behaviour
- Category: Customer Retention
- Category: Customer Relationship Management (CRM) Software
- Category: Customer Relationship Building
- Category: User Feedback
- Category: Loyalty Programs
- Category: Service Improvement
- Category: Customer Relationship Management
- Category: Customer Advocacy
- Category: Customer Service
