服務模式的體驗、設計與創新：從痛點到賣點 (Experience, Design, and Innovation of Service Models: from Pain Points to Selling Points)
Completed by Siqi Wang
February 3, 2021
13 hours (approximately)
Siqi Wang's account is verified. Coursera certifies their successful completion of 服務模式的體驗、設計與創新：從痛點到賣點 (Experience, Design, and Innovation of Service Models: from Pain Points to Selling Points)
Skills you will gain
- Category: Customer Insights
- Category: Operations
- Category: Service Management
- Category: Experience Design
- Category: Business Modeling
- Category: Revenue Management
- Category: Journey Mapping
- Category: Service Improvement
- Category: Financial Services
- Category: Innovation
- Category: Product Strategy
- Category: Customer experience improvement
