Conflict Resolution Skills
Completed by Gerardo González Amieiro
December 16, 2015
6 hours (approximately)
Gerardo González Amieiro's account is verified. Coursera certifies their successful completion of Conflict Resolution Skills
What you will learn
Master communication strategies for effective conflict resolution.
Develop negotiation and mediation techniques to achieve positive outcomes.
Learn to identify and address the root causes of workplace conflicts.
Build a practical conflict management plan for real-world application.
Skills you will gain
- Category: Conflict Management
- Category: Negotiation
- Category: De-escalation Techniques
- Category: Strategic Communication
- Category: Verbal Communication Skills
- Category: Interpersonal Communications
- Category: Cooperation
- Category: Verbal Strategic Communication
- Category: Communication Strategies
- Category: Mediation
- Category: Problem Solving
- Category: Discussion Facilitation
