Conflict Resolution & Mediation: Managing Workplace Harmony
Completed by Eman Zakaria Mahmoud Baghdady
October 11, 2025
2 hours (approximately)
Eman Zakaria Mahmoud Baghdady's account is verified. Coursera certifies their successful completion of Conflict Resolution & Mediation: Managing Workplace Harmony
What you will learn
Identify the root causes of workplace conflicts.
Apply effective conflict resolution strategies.
Conduct mediation sessions with confidence.
Use tools to foster ongoing workplace harmony.
Skills you will gain
- Category: Discussion Facilitation
- Category: Empathy
- Category: Conflict Management
- Category: Root Cause Analysis
- Category: Collaboration
- Category: Empathy & Emotional Intelligence
- Category: Communication
- Category: Employee Engagement
- Category: Trustworthiness
- Category: De-escalation Techniques
- Category: Emotional Intelligence
- Category: Mediation
