Customer Service Fundamentals
Completed by Muhammad Hafiz Mohd Hidzir
February 4, 2019
14 hours (approximately)
Muhammad Hafiz Mohd Hidzir 's account is verified. Coursera certifies their successful completion of Customer Service Fundamentals
Skills you will gain
- Category: Help Desk Support
- Category: Service Level
- Category: Customer Service
- Category: Customer and Client Support
- Category: Customer Complaint Resolution
- Category: Customer Relationship Management
- Category: Customer experience improvement
- Category: Empathy
- Category: Problem Solving
- Category: Process Management
- Category: Personal Attributes
- Category: Communication
