Customer Service Fundamentals
Completed by Muhammad Hafiz Mohd Hidzir
February 4, 2019
14 hours (approximately)
Muhammad Hafiz Mohd Hidzir 's account is verified. Coursera certifies their successful completion of Customer Service Fundamentals
Skills you will gain
- Category: Customer experience improvement
- Category: Empathy
- Category: Customer Relationship Management
- Category: Customer Complaint Resolution
- Category: Personal Attributes
- Category: Process Management
- Category: Communication
- Category: Technical Support and Services
- Category: Telephone Skills
- Category: Help Desk Support
- Category: Greeting Customers
- Category: Problem Solving
