Quality Improvement and Management
Completed by Mohammad Shahid Khan
May 30, 2025
11 hours (approximately)
Mohammad Shahid Khan's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Quality Assessment
- Category: Service Improvement
- Category: Continuous Quality Improvement (CQI)
- Category: Customer experience strategy (CX)
- Category: ISO 9000 Series
- Category: Product Improvement
- Category: Process Improvement
- Category: Technical Standard
- Category: Quality Improvement
- Category: Quality Management Systems
- Category: Customer experience improvement
- Category: Quality Management
