Customer Service in the Age of Generative AI
Completed by Komal Sharma
March 10, 2025
1 hours (approximately)
Komal Sharma's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
- Category: Customer Support
- Category: Customer Communications Management
- Category: Customer experience improvement
- Category: AI Personalization
- Category: Drive Engagement
- Category: Performance Improvement
- Category: AI Integrations
- Category: Customer Service
- Category: Customer Engagement
- Category: Personalized Service
- Category: Generative AI
- Category: Performance Analysis
