Customer Service in the Age of Generative AI
Completed by LUIS ALBERTO SALINAS ROJO
May 28, 2025
1 hours (approximately)
LUIS ALBERTO SALINAS ROJO's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
- Category: Customer experience improvement
- Category: Customer Communications Management
- Category: Generative AI
- Category: Personalized Service
- Category: Customer Service
- Category: Performance Improvement
- Category: AI Integrations
- Category: Drive Engagement
- Category: Performance Analysis
- Category: Customer Support
- Category: Target Audience
- Category: ChatGPT
