Customer Service in the Age of Generative AI
Completed by Ameya Srivastava
April 11, 2025
1 hours (approximately)
Ameya Srivastava's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
- Category: Personalized Service
- Category: Customer Engagement
- Category: Customer experience improvement
- Category: AI Personalization
- Category: Customer Communications Management
- Category: Performance Analysis
- Category: Customer Support
- Category: Generative AI
- Category: AI Integrations
- Category: Drive Engagement
- Category: Performance Improvement
- Category: ChatGPT
