Quality Improvement and Management
Completed by Michael Martin
October 21, 2024
10 hours (approximately)
Michael Martin's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Technical Standard
- Category: Customer experience improvement
- Category: Service Improvement
- Category: Continuous Quality Improvement (CQI)
- Category: User Feedback
- Category: Product Improvement
- Category: Quality Management Systems
- Category: Product Quality (QA/QC)
- Category: Customer experience strategy (CX)
- Category: Process Improvement
- Category: Statistical Process Controls
- Category: Quality Management
