Quality Improvement and Management
Completed by Ancelin Aloysia Prasetyo
March 31, 2025
11 hours (approximately)
Ancelin Aloysia Prasetyo's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Product Improvement
- Category: Process Improvement
- Category: Quality Improvement
- Category: Service Improvement
- Category: Customer experience strategy (CX)
- Category: Continuous Quality Improvement (CQI)
- Category: Quality Control
- Category: Customer experience improvement
- Category: Quality Management
- Category: Statistical Process Controls
- Category: User Feedback
- Category: Continuous Improvement Process
