GenAI for Computer Support Specialists (IT Support)
Completed by Phei Veon Siow
September 21, 2025
2 hours (approximately)
Phei Veon Siow's account is verified. Coursera certifies their successful completion of GenAI for Computer Support Specialists (IT Support)
What you will learn
Identify the capabilities of GenAI for basic IT support tasks.
Examine real-world applications of GenAI in IT support scenarios.
Deploy strategies to responsibly integrate GenAI into IT support practices.
Skills you will gain
- Category: AI Personalization
- Category: Automation
- Category: Generative AI
- Category: Technical Support and Services
- Category: AI Integrations
- Category: Responsible AI
- Category: Technical Support
- Category: AI literacy
- Category: Data Ethics
