Introduction to Technical Support
Completed by Razvan Condurache
August 21, 2023
12 hours (approximately)
Razvan Condurache's account is verified. Coursera certifies their successful completion of Introduction to Technical Support
What you will learn
Define technical support, tech support, IT support, customer support mindset, the various levels of IT support, and the escalation matrix
Discover soft and technical skills required and opportunities available for a career in Technical Support
Explore the features and benefits of ticketing systems
Identify the various methodologies and frameworks popular in technical support
Skills you will gain
- Category: Help Desk Support
- Category: Service Management
- Category: Technical Support and Services
- Category: Service Level
- Category: Issue Tracking
- Category: Customer Service
- Category: Technical Support
- Category: Remote Access Systems
- Category: IT Service Management
- Category: End User Training and Support
- Category: Technical Communication
- Category: Technical Documentation
