Samsung Customer Care Essentials
Completed by Gabriel Pinto de Souza Spinardi
February 7, 2024
6 hours (approximately)
Gabriel Pinto de Souza Spinardi's account is verified. Coursera certifies their successful completion of Samsung Customer Care Essentials
What you will learn
This course will prepare you to effectively understand the Samsung Care organization and the role you can play as an ambassador of Samsung.
We'll help you become proficient in providing front of house troubleshooting support for Samsung mobile devices.
Skills you will gain
- Category: Android (Operating System)
- Category: Communication
- Category: Product Knowledge
- Category: Product Support
- Category: Help Desk Support
- Category: Insurance and Warranty Claims Processing
- Category: Customer Support
- Category: Company, Product, and Service Knowledge
- Category: Customer Engagement
- Category: Technical Communication
- Category: Hardware Troubleshooting
- Category: Problem Solving
