Voice of the Customer (VoC): Enhancing Experiences
Completed by Doris Klopf
May 18, 2026
3 hours (approximately)
Doris Klopf's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
- Category: Communication
- Category: Culture Transformation
- Category: Case Studies
- Category: Continuous Improvement Process
- Category: User Feedback
- Category: Customer experience improvement
- Category: Service Improvement
- Category: Customer experience strategy (CX)
- Category: Data Collection
- Category: Product Improvement
- Category: Customer Insights
- Category: Customer Service
