Customer Service in the Age of Generative AI
Completed by Amrita Karmakar
March 2, 2025
1 hours (approximately)
Amrita Karmakar's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
- Category: AI Integrations
- Category: Customer Support
- Category: Personalized Service
- Category: Customer Engagement
- Category: Generative AI
- Category: Customer Communications Management
- Category: Customer experience improvement
- Category: AI Personalization
- Category: Customer Service
- Category: Performance Improvement
- Category: ChatGPT
- Category: Performance Analysis
