Voice of the Customer (VoC): Enhancing Experiences
Completed by Kristen Ashley Kip
January 29, 2024
3 hours (approximately)
Kristen Ashley Kip's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
- Category: Continuous Improvement Process
- Category: Communication
- Category: Customer experience strategy (CX)
- Category: Customer experience improvement
- Category: Service Improvement
- Category: Customer Service
- Category: Case Studies
- Category: Data Collection
- Category: Product Improvement
- Category: Surveys
- Category: Customer Insights
- Category: Customer Analysis
