Customer Centricity as Competitive Advantage - Jagdish Sheth
Completed by Motshabi Hope Mohola
December 2, 2025
10 hours (approximately)
Motshabi Hope Mohola's account is verified. Coursera certifies their successful completion of Customer Centricity as Competitive Advantage - Jagdish Sheth
Skills you will gain
- Category: Organizational Change
- Category: Customer Service
- Category: Customer Retention
- Category: Customer Relationship Building
- Category: Strategic Marketing
- Category: Customer Analysis
- Category: Cost Reduction
- Category: Loyalty Programs
- Category: Customer Engagement
- Category: Customer experience strategy (CX)
- Category: Customer Insights
- Category: Innovation
