Improving Customer Retention
Completed by RAMY ABDULLAH
August 8, 2025
2 hours (approximately)
RAMY ABDULLAH's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Customer Service
- Category: Customer experience improvement
- Category: Service Improvement
- Category: Customer Relationship Management (CRM) Software
- Category: Marketing Strategies
- Category: Consumer Behaviour
- Category: User Feedback
- Category: Customer Relationship Building
- Category: Customer Advocacy
- Category: Customer Analysis
- Category: Customer Relationship Management
- Category: Brand Loyalty
