Conflict Resolution & Mediation: Managing Workplace Harmony
Completed by Arun K P Ponnappa
September 3, 2025
2 hours (approximately)
Arun K P Ponnappa's account is verified. Coursera certifies their successful completion of Conflict Resolution & Mediation: Managing Workplace Harmony
What you will learn
Identify the root causes of workplace conflicts.
Apply effective conflict resolution strategies.
Conduct mediation sessions with confidence.
Use tools to foster ongoing workplace harmony.
Skills you will gain
- Category: Communication Strategies
- Category: Mediation
- Category: Team Collaboration
- Category: Team Performance Management
- Category: Emotional Intelligence
- Category: Discussion Facilitation
- Category: Empathy & Emotional Intelligence
- Category: Communication
- Category: Employee Engagement
- Category: Trustworthiness
- Category: De-escalation Techniques
- Category: Collaboration
