Improving Customer Retention
Completed by DWIGHT SCHWEIGER
April 7, 2026
2 hours (approximately)
DWIGHT SCHWEIGER's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Customer Service
- Category: Consumer Behaviour
- Category: Customer Advocacy
- Category: Brand Loyalty
- Category: User Feedback
- Category: Customer Relationship Building
- Category: Customer Relationship Management (CRM) Software
- Category: Marketing Strategy and Techniques
- Category: Customer Relationship Management
- Category: Marketing Strategies
- Category: Loyalty Programs
- Category: Service Improvement
