Salesforce Introduction
Completed by Rachel Garcia
October 30, 2025
5 hours (approximately)
Rachel Garcia's account is verified. Coursera certifies their successful completion of Salesforce Introduction
What you will learn
Grasp the essentials of Cloud Computing and their business applications.
Understand the core principles of Customer Relationship Management (CRM).
Master Salesforce navigation and usage, from setting up accounts to utilizing advanced features.
Distinguish between Salesforce Classic and Lightning experiences.
Skills you will gain
- Category: User Provisioning
- Category: Salesforce
- Category: Identity and Access Management
- Category: Customer Relationship Management (CRM) Software
- Category: Email Automation
- Category: Cloud Applications
- Category: Account Management
- Category: Data Management
