The DMAIC Framework - Define and Measure Phase
Completed by Fathima Amreen Jamal
December 9, 2025
9 hours (approximately)
Fathima Amreen Jamal's account is verified. Coursera certifies their successful completion of The DMAIC Framework - Define and Measure Phase
What you will learn
Define specific, measurable, achievable, relevant, and time-bound (SMART) project goals and objectives.
Analyze the voice of the customer (VOC) data to translate it to critical to quality (CTQ) parameters.
Explain process mapping and define key performance metrics.
Plan data collection activities to quantify the performance of the process.
Skills you will gain
- Category: Statistical Analysis
- Category: Process Improvement and Optimization
- Category: Scope Management
- Category: Project Scoping
- Category: Performance Metric
- Category: Lean Six Sigma
- Category: Data Collection
- Category: Performance Analysis
- Category: Statistical Methods
- Category: Project Schedules
- Category: Process Analysis
- Category: Project Estimation
