Quality Improvement and Management
Completed by Karthiga Manoharan
June 2, 2025
11 hours (approximately)
Karthiga Manoharan's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Service Improvement
- Category: User Feedback
- Category: ISO 9000 Series
- Category: Customer experience strategy (CX)
- Category: Process Improvement
- Category: Continuous Quality Improvement (CQI)
- Category: Statistical Process Controls
- Category: Customer Insights
- Category: Quality Management Systems
- Category: Case Studies
- Category: Continuous Improvement Process
- Category: Quality Control
