Customer Service in the Age of Generative AI
Completed by Hien Thi Thu Ta
July 8, 2025
1 hours (approximately)
Hien Thi Thu Ta's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
- Category: Performance Improvement
- Category: Customer Service
- Category: Performance Analysis
- Category: Customer Support
- Category: Personalized Service
- Category: Generative AI
- Category: Self Service Technologies
- Category: AI Integrations
- Category: Customer Communications Management
- Category: Customer experience improvement
- Category: Customer Engagement
- Category: AI Personalization
