Conflict Resolution Skills
Completed by Katharine Ayres
August 21, 2017
6 hours (approximately)
Katharine Ayres's account is verified. Coursera certifies their successful completion of Conflict Resolution Skills
What you will learn
Master communication strategies for effective conflict resolution.
Develop negotiation and mediation techniques to achieve positive outcomes.
Learn to identify and address the root causes of workplace conflicts.
Build a practical conflict management plan for real-world application.
Skills you will gain
- Category: De-escalation Techniques
- Category: Conflict Management
- Category: Strategic Communication
- Category: Verbal Communication Skills
- Category: Communication Strategies
- Category: Leadership
- Category: Cooperation
- Category: Interpersonal Communications
- Category: Verbal Strategic Communication
- Category: Mediation
- Category: Problem Solving
- Category: Discussion Facilitation
