Improving Customer Retention
Completed by Ana Pieri
March 7, 2025
2 hours (approximately)
Ana Pieri's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: User Feedback
- Category: Customer Relationship Building
- Category: Customer Relationship Management (CRM) Software
- Category: Consumer Behaviour
- Category: Loyalty Programs
- Category: Brand Loyalty
- Category: Customer Service
- Category: Customer Engagement
- Category: Customer experience improvement
- Category: Service Improvement
- Category: Customer Retention
- Category: Customer Relationship Management
