Quality Improvement and Management
Completed by Tara Nur Lita
March 26, 2025
10 hours (approximately)
Tara Nur Lita's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Service Improvement
- Category: Continuous Quality Improvement (CQI)
- Category: User Feedback
- Category: Product Improvement
- Category: Quality Control
- Category: Customer experience strategy (CX)
- Category: Product Quality (QA/QC)
- Category: Technical Standard
- Category: Customer experience improvement
- Category: ISO 9000 Series
- Category: Quality Management Systems
- Category: Continuous Improvement Process
