Effective Service Innovation by Design in Hotel Management
Completed by Karthik Shankar
May 6, 2024
9 hours (approximately)
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What you will learn
Identify the key principles and concepts of hotel service innovation.
Demonstrate proficiency in basic design thinking methodologies for service development.
Analyse customer needs and pain points to design customer-centric services.
Evaluate the feasibility and viability of service innovations.
Skills you will gain
- Category: Customer experience improvement
- Category: Collaboration
- Category: Hospitality Management
- Category: Customer Analysis
- Category: Customer Service
- Category: Sustainable Business
- Category: Guest Relations
- Category: Journey Mapping
- Category: Organizational Change
- Category: Hospitality
- Category: Hotel And Restaurant Management
- Category: Key Performance Indicators (KPIs)
